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Personal Information

Adriano Urso

Research & Development

  • via Casorezzo, 53 20015 Parabiago (Italy)
  • via Giovanni Fantoni, 26 20148 Milano (Italy)


[javascript protected email address]

  • Mobile (+39) 3339278493
Work Experiences
20/01/2007 - Present

Sales Rep, Marketing Resource

Parametric Design srl - piazza Corte Grande 24/25, 20060, Gessate (MI) Italy

Software CAD, PLM, Consulting e Training

Telephone contact with the customer (cold call)
Customer Care
Direct contact with the customer
Presentation seminars
Demo online and onsite (part commercial)
Search contact list
Sales Manager hardware (acquisition and sale)
Editor newsletter
Maintenance website
FTP server management

01/02/2006 - 31/01/2007

Credit Recovery and Pre-sale Operator

Unicredit Clarima Banca c/o Acroservizi spa - Via Ernesto Breda 176, 20126, Milano Italy

Banking Services

Phone Credits Recovery and Tracking of outstandings
Direct phone sale of insurance policies for credit cards

01/12/2005 - 31/01/2006

Call Center operator inbound in multi-skill

Banca Woolwich and Index Europea c/o Acroservizi spa - Via Ernesto Breda 176, 20126, Milano Italy

Banking Services for credit cards and franchising telematic services

Preliminary assessment required of financing and loan services
Collection required by the holders of kiosks and bar for subscription of the franchise

01/09/2005 - 30/11/2005

Customer Care operator pre and post sale

SKY Customer Service c/o Acroservizi spa - Via Ernesto Breda 176, 20126, Milano Italy

Satellite television

Telephone sale of contract membership for Satellite TV
Customer Care Service

01/07/2005 - 31/08/2005

Hodman with task of restructuring

Maggie\'s Park - Sempione 284, 20028, S.Vittore Olona (MI) Italy

Disk Restaurant winebar lounge

Dismantling local and disposal rubble

01/09/2004 - 30/09/2004

Teleselling operator

Stend Art srl - Piazza Giuseppe Frua 3, 20025, Legnano (MI) Italy

Advertising agency

Sale of advertising space by phone

01/07/2004 - 31/08/2004

Telemarketing operator

Prevital Consulting srl - Via Kennedy 29, 20023, Cerro Maggiore, MI

Trade facilities anti fire and vending machines, call center services

Recovery appointments through telephone contact for a free trial of the product

01/06/2002 - 31/07/2002

Furniture maker assistant

Arredamenti Saraceni srl - Via Capecelatro 2, 20148, Milano, Italy

Store of Furniture

Installation and customization kitchens and furniture

Education and Training
01/10/2005 - 01/03/2007

1° academic year of the degree in Material Science, of the Faculty of Matematichs, Physical and Natural Sciences

Università degli Studi di Milano Bicocca

General chemistry and inorganic with laboratory
Physics laboratory

10/09/2000 - 10/06/2005

Diploma of Liceo Scientifico experimental course type \"Brocca\"

Liceo Scientifico \"Claudio Cavalleri\" di Parabiago (MI) Italy

Level 3A

Letters, Mathematics, Physics, Chemistry, Computer science, History, Philosophy, English, Latin, Geography, Right, Physical education

Personal Skills
Mother tongue(s)
Other language(s)
  • English
  • Spanish
Personal skills and competences
Remarkable capacity to praise the work of others and motivate their own collaborators in both the unforeseen difficulties and the errors and in occasions of success

Remarkable capacity to mediation in interpersonal relations (both professional and personal)
Communication skills
Brilliant capacity in socialize and important propensity to team-work shown in the activities carried out in the society of Rugby Lainate: as well as a Player and also as Trainer of Children Under 13, in primary and secondary schools
Organisational / managerial skills
Representative of student in provincial consult during the last 3 years of course in Liceo Scientifico C. Cavalleri
Technical skills and competences
Websites editor and designer in HTML and PHP languages
FTP server management
Computer skills and competences
Excellent knowledge of OS Microsoft Windows 2000 Pro/XP 32 and 64 Bit/sight/7)
Considerable familiar with the instruments of the suite MS Office 2003/2007 (in particular Outlook and OneNote, for scheduling and organization, PowerPoint, for drafting presentations also in Flash formats)
MS dynamics CRM (Customizing interface and intensive use of the functionality ootb)
MS expression WEB (for the creation of HTML web pages)
Siebel (for the management of lead and opportunity)
Basic knowledge of Adobe Photoshop (for the creation of banners, pictures and personalization of graphical user interfaces for web sites and Newsletters)
Good familiarity with Adobe Dreamweaver (as support for the creation of dynamic web content)
Discreet using of Adobe Acrobat Pro (for the management of PDF and form propagation)
Basic knowledge of Corel Draw (for editing of two-dimensional and vector graphics)
Artistic skills and competences
Impassioned of classic and electric guitar
Good reader of pulp, noir, historical and dialect (sicilian) books
Lover of writing (Premium poets in grass 1999 town of Parabiago)
Other skills and competences
In possession of membership card to be a coach of Rugby - 1° moment that enables the teaching up to category under 13
Currently rugby player as member in the team ASD Rugby Lainate
Basketball player in the team Legnano Basket until 2002
Driving licence
Driving licence type B
Additional information

11/11/2009 09:54:29 2408 2629
I transmit you my Curriculum Vitae for submission to attention of your responsible of the Information Technology Department, that need a professional figure close to my qualities.
Note that the main motivation of the desire to change company, is due to a stimulus of update myself, to integrate my professionalism with new experiences to be able to raise my intellectual productivity, and to better use tools for the development of web-based solutions, to make me more flexible and, if possible, to improve the economic.
To integration of CV I would like to provide some additional information to make my profession as clear as possible. My current responsibilities, in addition to those exquisitely dedicated to activities of Pre and Post Sale of PTC products (Parametric Technology Corporation), are addressed to the study of commercial communications; I am drawing up texts for the publication of newsletter and I am creating banners and pictures to insert in Web contents.
In these years I had the opportunity, and in quality of Inside Sales, to be in direct contact with many suppliers, customers and potential customers, ensuring in first person the aspects of the negotiation and customer care. These activities have given me such a way to grow and deepen my attitudes of creativity and initiative, giving life to a dynamic and efficient environment, equipped with instruments for the preparation of texts HTML, and bases of PHP programming.
The skills acquired enabled me to cover the role of single company referent as with the supplier as with the customer for the supply of various hardware equipment brands, among which DELL (as Partner Direct) HP, Microsoft and Symantec. I have covered also roles of maintenance of systems of communication such as FTP server and Active Directory.
The sale and the support of the suite of PTC products (Pro/ENGINEER, Mathcad, IsoDraw, Windchill solutions) enabled me to raise my level of knowledge concerning the activities of product development and management and organisation of business processes.
For the above reasons, I think I have acquired the appropriate professional skills acts to conduct of duties other than those hitherto carried out.
I am available to provide personally more informations and with the hope to receive your reply in the next future, I thank you in advance for the attention.
Best regards,
Adriano Urso